FAQs

Below are frequently asked questions with answers to help you further consider Spire

One of our Spire team members will follow up with you as soon as possible.

General

Spire is the right solution for users looking to upgrade to a more flexible and scalable solution using modern technologies. Small and mid-sized businesses benefit from a business management software designed to meet customer demand, improve efficiency and profitability.

It’s possible that your company is outgrowing your current business management software. Here are four reasons why you may need to upgrade to Spire:

  • Simple tasks that cause performance issues and take longer to complete
  • The maximum concurrent users on your software has been reached
  • Lack of features and the ability to add more functionality
  • Current software uses older technology and newer operating systems may not allow them to work

This can vary on each implementation. Please consult with your Spire Authorized Partner.

Getting Started

Spire allows unlimited companies on the same server.

If you are a current BusinessVision user, we have a conversion tool that will convert your data to Spire.

For non-BusinessVision users, our import from Excel tool will allow you to import master files.

Support

Yes, Spire supports locally installed versions of Microsoft Office. Read the full requirements here »
Yes, Spire supports locally installed versions of Microsoft Office. Read the full requirements here »

Spire supports the following Microsoft Windows editions:

 

  • Windows 10 (excluding Home editions)
  • Windows 11 (excluding Home editions)
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022

Read the full requirements here »

Support is provided by your Spire Authorized Partner.

At this time, Spire is only compatible with Microsoft Windows. In the future we plan on a Mac and a Linux version. 

Read the full requirements here »

Training is provided by your Spire Partner.

Add-on Services

Spire Cloud Hosting FAQs

  • We have detailed monitoring and alerting and make every effort to prevent downtime to your instance. In the event your instance is down, we’re probably already working on it.
  • Send an email to partner support with the subject of “Urgent – Hosted Server Down” and someone will respond with a status update within an hour
  • Canadian clients have their data hosted in Central Canada data centre
  • USA clients have their data hosted in the US West data center
  • Database backups are included in encrypted AWS S3 storage
  • Snapshot schedules are respected and snapshots can be downloaded at any time. 
  • The Spire database is stored in a secure AWS instance
  • All communication between Spire Desktop and the hosted Spire Server is encrypted with TLS
  • Spire implements password policies that encourage strong passwords
  • Spire implements rate limit authentication failures to prevent brute force attacks